So at the end of each appointment they ask me if I would like to schedule my follow up and I say yes. This app doesn’t show the reservations that are made for you at the EWC location. During our brief shutdown during covid, we focused on improving our guest experience, putting the right technologies in place, and making sure that the experience as we reopened was exceptional.Scheduling issues and logging of appointments on app They use Zenoti to drive operational efficiency across 900 centers, empower providers to earn more, and delight guests with a personal experience in-store and at home.""description": "We are the largest and fastest growing franchiser and operator providing out-of-home waxing services across the United States. And we want to make sure that experience is "VideoObject","name": "European Wax Center is the largest and fastest-growing waxing franchise in the U.S. And so it's really important for us to understand how we can make that experience repeatable across all 900 locations that we have.
That seamless experience is really what helps drive the efficiencies for in center operations and improves the guest experience outside the doors.Įuropean wax center it's an intimate service and if you walk in and you don't feel valued and you don't feel like we're listening to you, we don't feel like you're getting the right service, we have an issue. And Zenoti is going to continue to help us evolve that. So in the future, the goal for technology is to continue to power that guest experience. And then in the suite, we are arming our waxers with guest information in real time to be able to understand previous services and allow them to recommend other services that might help meet their needs. Our waxers know when a guest checks in so they're more efficient to come up and greet them. We not only use the Zenoti technology to enhance the guest experience, but we also use it to enhance our waxer experience. Whether the guest was booking online or they were booking on a mobile app or in the center, it allowed for that seamless, efficient booking experience. The feature that we use with Zenoti is called booking optimization. So our booking process really improved once we moved to Zenoti. It allows our guests to open up the app and very quickly select their favorite services, their favorite aesthetician at their favorite center in a very, very short period of time, but also allows the guests to have a relationship with our local centers. One of our favorite features of the mobile app is the quick book feature. We want that experience outside of our door to be very similar to the experience that is in the Centers.
When we launch the mobile app through Zenoti, the decision was very clear.
#European waxcenter software
And now, just like that, the software can figure that out for us. And of course it directly impacted our ability to fill those books and be efficient in the number of appointments that we could take in a given day. Previously, we had to do everything manually from a booking standpoint. Having a cloud based point of sale that had modernized architecture as well as enhanced security features was a clear winner from a technology perspective. But we let the guests choose which part of that experience that they want to participate in. We are a personal business at European wax center, and so we utilize technology to amplify our experience and to make sure it's more efficient when needed. We are the largest and fastest growing franchiser and operator providing out-of-home waxing services across the United States.ĭuring our brief shutdown during covid, we focused on improving our guest experience, putting the right technologies in place, and making sure that the experience as we reopened was exceptional.
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